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Knowledgebase: Plesk Panel
Plesk Error: The domain is still suspended for the following reason: This user account and user's domain were suspended.
Posted by on 24 August 2012 05:35 PM

When a domain is suspended via Plesk and when you try to unsuspend it, you may sometimes get an error stating.

 

  • Warning: The domain is still suspended for the following reason: This user account and user’s domain were suspended.
  • Warning: The domain is still suspended for the following reason: Domain is temporarily disabled for backup/restoring.

 

1. Try disabling the option “Suspend domain while backup is in progress” from Plesk. Domain >> Backup Manager >> Scheduled Backup

Now try to unsuspend the domain. If the error still exists.

 

2. Also check the resource limits, Validity period of the domain, it might have exceeded.

Plesk >> Domain >> (Limits)

 

If it still gives the error, even after trying the above, then you can unsuspend the domain via the command line.


cd %plesk_bin%
domain.exe –on domain.com

————————–
C:\Program Files\Parallels\Plesk\admin\bin>domain.exe --on example.com
SUCCESS: Changing status of domain ‘example.com’ completed.

domain.exe
--i domain.com >> Retreives information about the domain.
--on domain.com >> Turn On the domain
--off domain.com >> Turn Off the domain

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