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Knowledgebase: Plesk Panel
Unable to change the user (USERNAME) password in Plesk File Manager
Posted by on 24 August 2012 05:30 PM
APPLIES TO: 
  • Parallels Plesk Panel for Windows
  • Parallels Plesk Panel 8.2 for Windows
  • Parallels Plesk Panel 8.1 for Windows

Symptoms

The following error message is displayed in Plesk File Manager

FileList::init() failed: ls_dir_wrapper() failed: Unable to change the user (USERNAME) password 

Cause

When system user's password in system doesn't match the password stored in Plesk database for this user, Plesk tries to forcibly reset the password for the system user. If this operation cannot be performed successfully, the error above is diplayed. In most cases this happens because of system password policy requirements. For example, "Minimum password length" = 8 in Local Security Policy, but system user password is shorter.

Resolution

Ensure that "Minimum password length" equals to 0 and "Password must meet complexity requirements" option is disabled. You can check your Local Security Policy in Start, Control Panel, Administrative Tools, Local Security Policy
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