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Why are my webscript emails not arriving?
Posted by on 24 August 2012 06:39 PM
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If emails from a web based script are not arriving it is likely that they are not being sent, or that they are being blocked at the point of origin. There are a number of things you can check however to ensure that your script complies with Chillox sending policys.
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Chillox filters all outgoing email. These must have a From or To address that is a domain hosted with Chillox. Any email not fulfilling these criteria is stopped.
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If you are sending email to a customer who has given you their email address, you need to use the domain name of their site (but it does not need to be a valid mailbox, for example noreply@theirdomain.com is a fairly common one to use). If you want the customer to reply to the email you must use a valid account.
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Chillox' SMTP Filter System limits the outgoing mail from a domain to prevent bulk emailing. The limits are set to allow normal form based email activity to pass unhindered, but stop any persistent attempt to send bulk mail.
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Do not use your site for mass/bulk emailing. The SMTP filter system will prevent this, and all attempts are logged. Attempting to bulk email will lead to your site being closed by our abuse department
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